Return & Exchange Policy

At Ainkas Jewels, we want you to love every piece you purchase. If something isn't quite right, we're happy to help!

Returns

We accept returns on eligible, non-custom items within 14 days of delivery.

To qualify for a return:

• Items must be unworn, unused, and in their original condition.

• Items must be returned in their original packaging.

• You must contact us within 14 days of receiving your order to request a return.

To initiate a return, please contact us through our Contact Us page with your order number and the item(s) you would like to return.

Once your return request is approved, we will provide instructions for returning your item.

Final Sale Items

All custom and personalized items are final sale. These items are made or customized specifically for you and cannot be returned or exchanged.

Final sale items include personalized jewelry, custom orders, and any products specifically marked as final sale at the time of purchase.

Refunds

Once we receive and inspect your eligible return, we will notify you of its approval status.

Approved refunds will be issued to your original payment method. Please allow additional time for your financial institution to process the refund.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Damaged or Incorrect Items

We carefully inspect and package every order. However, if your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include your order number and photos of the item so we can review the issue and work toward a resolution.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please initiate a return for your eligible purchase and place a new order.

Questions?

We're always happy to help! Please reach out through our Contact Us page with any questions about your order or our return policy.

Customer Service Email: Ainkasjewels@gmail.com

Thank you for shopping with Ainkas Jewels!